Emtelco, Konecta, Telecenter Panamericana, and Diageo Among Top Winners at BPrO CX Interaction Awards

The CX Summit 2024, the main annual event on customer experience and user service organized by the Colombian BPO Association (BPrO), recently concluded its 24th edition — with a record attendance of more than 1,200 people and 80 exhibitors.

For two days in Cartagena, attendees had the opportunity to explore new ideas, share experiences and establish valuable connections in a technological and challenging environment, where artificial intelligence was the protagonist in decision-making.

Photo: Ana Karina Quessep, president of BPrO, at the CX Summit. (Credit: BPrO)

One of the most anticipated moments of the CX Summit was the delivery of the CX Interaction Awards, where outstanding companies in customer interaction and that have demonstrated excellence in various processes, contributing to the success of their organizations through the adoption of new technologies and innovative tools, were recognized.

These winners stood out for their commitment to excellence in customer experience and innovation in the BPO sector, thus reflecting the spirit of avant-garde and quality that characterizes the CX Summit.

“The CX Summit 2024 has been an enriching space where we have been able to share knowledge, experiences, and best practices to promote the BPO industry in Colombia,” said concluded Ana Karina Quessep, president of BPrO. “We thank all the participants, exhibitors and awardees for making this event a resounding success.”

2024 CX Interaction Award Winners

Best Customer Experience Strategy

Gold: Emtelco
Silver: Concentrix
Bronze: Konecta

Best Multichannel Strategy

Gold: Emtelco
Silver: konecta
Bronze: Americas BPS

Best Social Strategy

Gold: Konecta
Silver: BRM An Alta Company
Bronze: Apex America Colombia

Better Management of Human Capital

Gold: Emtelco
Silver: Diageo Colombia
Bronze: Contento BPS

Best Employee Engagement Strategy

Gold: Telecenter Panamericana
Silver: Emtelco
Bronze: Diageo Colombia

Best contribution in social responsibility

Gold: Becall outsourcing S.A.S
Silver: Intouch CX
Bronze: Emergia

Best Inclusion and Diversity Strategy

Gold: America BPS
Silver: Almacontact S.A.A
Bronze: Diageo Colombia

Best Technological Contribution

Gold: America BPS
Silver: Intelcia Colombia
Bronze: Konecta

Best Data Analytics Strategy

Gold: Emergia
Silver: Outsourcing S.A.S Bic
Bronze: Johnson & Johnson

Best Outsourcing Company Operation

Gold: Telecenter Panamericana LTDA
Silver: Emtelco
Bronze: Atlantic Quantum Innovation S.A.S

Better Internal Operation

Gold: Coomeva Solution & Service Center
Silver: Diageo Colombia
Bronze: Johnson & Johnson

Best Collection Strategy

Gold: Emtelco
Silver: Intelcia Colombia
Bronze: ASD-IQ Outsourcing-Icetex Group

Best Shared Service Center Management for Its Customer Service 

Gold: Diageo Colombia
Silver: Telecenter Panamericana LTDA
Bronze: Strategy Big Data

Best Export Management

Gold: Konecta
Silver: Comware S.A.S
Bronze: BRM an Alta Company

Executive of the Year Award

Marcela Ramírez Palacio of Intouch CX

Talent Award

Sandra Mireya Giraldo Arellano of Emtelco