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So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.

After the close of last month’s Customer Experience Summit organized by outsourcing industry association BPro (formerly ACDECC), the association announced the signing of trade agreements for approximately USD $8.2 million dollars between buyers and sellers of contact center and...

What are the challenges to face and the models of leadership that companies need to adopt and develop in order to innovate and transform their interactions with clients in the digital era? Experts such as Mitch Lowe, co-founder of Netflix and now president of Movie Pass, Shep...