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BPrO’s CX Summit 2026 in Cartagena explores how AI and empathy redefine the global service export market and Colombia’s 3.5% GDP contribution.

These winners stood out for their commitment to excellence in customer experience and innovation in the BPO sector.

CX Summit 2024 will highlight the "importance of trust in customer relationships, from transparency in communication to the consistent delivery of quality products and services."

"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again on all the motivational topics and share experiences."

The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.

'The BPRO event will encapsulate the strength of Colombia's outsourcing sector, I cannot wait to take part.' said Peter Ryan

Colombia obtained a rating of 90.9%, gaining first place in the index, followed by India, Bulgaria, South Africa, and El Salvador.

So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.

After the close of last month’s Customer Experience Summit organized by outsourcing industry association BPro (formerly ACDECC), the association announced the signing of trade agreements for approximately USD $8.2 million dollars between buyers and sellers of contact center and...

What are the challenges to face and the models of leadership that companies need to adopt and develop in order  to innovate and transform their interactions with clients in the digital era? Experts such as Mitch Lowe, co-founder of Netflix and now president of Movie Pass, Shep...