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BPrO’s CX Summit 2026 in Cartagena explores how AI and empathy redefine the global service export market and Colombia’s 3.5% GDP contribution.

The 2025 BPrO CX Summit in Cartagena broke records featuring global keynotes like Jeff Hancock and Doug Lipp.

Bpro's CX Interaction Awards 2025 recognizes the region's top outsourcing firms and shared services operations.

The most important event in South America for Outsourcing, Customer Experience, Contact Centers, Back Office, and IT Support

These winners stood out for their commitment to excellence in customer experience and innovation in the BPO sector.

"...and I say it once and for all, in projects of law that generate FORCED INVESTMENT in the private financial system of Colombia" - President Gustavo Petro

CX Summit 2024 will highlight the "importance of trust in customer relationships, from transparency in communication to the consistent delivery of quality products and services."

"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.

"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again on all the motivational topics and share experiences."

Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.