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The new Medellín facility is in addition to two TaskUs facilities in Cali, Colombia.

These winners stood out for their commitment to excellence in customer experience and innovation in the BPO sector.

"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."

Gonzalez says potential clients "get very excited because it's not only what TaskUs can do out of a city — but also how the culture of the city blends with the culture for that client. I think it's a perfect combination.

"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.

"We've reached a head count of 150 employees, and the plan for us is to be 300-plus by the end of the calendar year," said Tushar Sharan of HGS.

The New Braunfels, Texas-based company, which employs nearly 50,000 people across 13 countries and already has an office in Cali, expects to launch its Medellín location in September.

"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again on all the motivational topics and share experiences."

The 21st CX Summit will take place at the Hotel Hilton Cartagena May 10 & 11.

Alorica currently has approximately 350 employees in its first Cali, Colombia center, with a capacity to grow to 600 seats.