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Lisa Walden discusses human-centered leadership, generational differences, and how organizations can build better workplaces for the future.

BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.

At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Finance Colombia why AI shouldn’t repeat the IVR era’s mistakes

BPrO’s CX Summit 2026 in Cartagena explores how AI and empathy redefine the global service export market and Colombia’s 3.5% GDP contribution.

Loren Moss of Finance Colombia, spoke with Esteban Carril of Chazey Partners, about the company's latest innovative offering: FlexBPO.

A large multinational used FlexBPO to rapidly transform its finance operations, boosting efficiency by 30% in just three months.

TaskUs succeeds by prioritizing locations convenient to employees so that people can grow careers without relocating.

Bpro's CX Interaction Awards 2025 recognizes the region's top outsourcing firms and shared services operations.

The most important event in South America for Outsourcing, Customer Experience, Contact Centers, Back Office, and IT Support

"We know TaskUs is the biggest BPO in Cali, which we only were able to achieve because we took a chance, we saw potential and we decided to invest and we're now taking a lot of benefit from it."