ACDECC’s 15th Annual Customer Experience Summit to Tackle ‘The Transformation of Interactions’ in Bogotá

What are the challenges to face and the models of leadership that companies need to adopt and develop in order  to innovate and transform their interactions with clients in the digital era?

Experts such as Mitch Lowe, co-founder of Netflix and now president of Movie Pass, Shep Hyken, specialist in customer experience, and Juanita Rodriguez, Colombian vice minister of the Digital Economy are on the roster of the 25 specialists that will be analyzing these topics with more than 1,200 industry attendees from May 8-10 in the Centro Empresarial El Cubo of Bogotá during the 15th annual Customer Experience Summit organized by the Colombian Contact Center & BPO Association (ACDECC&BPO).

Ana Karina Quessep, executive president of ACDECC&BPO, said that, “as relationship managers, our sector plays a key role in this transition and that’s why the 15th annual Customer Experience Summit titled ‘E-Customer: The Transformation of Interactions’ is going to analyze with Colombian business people the challenges and the models of leadership that need to be developed by companies to innovate and transform  interactions with their clients in a digital era.”

Even though technology will continue its evolution at unprecedented speeds and it’s hard to predict where it will take us, it’s necessary to explore new field since now and make sure that there is proper support for Customer Experience in the today’s organizations.

Interested individuals may register to attend the event here.

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