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Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Posted On March 12, 2020
Tag: alticall, amazonaws, andy searle, barranquilla, BID, bpesa, business continuety, carnaby content, china, cms, colombia, Concentrix, Conduent, coronavirus, covid-19, covid19, cx files, digital nomad, disaster preparedness, Donald Trump, enterprise connect, europe, facebook, florida, fonemed, gauteng, google, great firewall, homeshoring, iadb, idb, infosys, institute for robotics process automation, Intelligent Automation, interamerican development bank, IRPA, IRPA AI, johannesburg, kathryn casale, latin america, linkedin, loren moss, lorenmoss, mark hillary, microsoft, orlando, Outsourcing Institute, pci-dss, remote work, rpa, russia, San Francisco, saudi arabia, sitel, south africa, soweto, startek, stephen loynd, steven loynd, sutherland, Sykes, telehealth, Teleperformance, teletech, teletrabajo, telework, terry rybolt, transcom, trendsowl, trendzowl, ttech, un, united nations, us, usa, vijay narsapur, waha, wall street, wfh, who, work at home, work at home agent, work from home, World Health Organization, y2k
In the past decade, Work-From-Home (WFH) or Telework programs have grown in popularity in the global corporate workplace, and are now commonplace. Also known as Work At Home, or Work At Home Agents (WAHA), Homeshoring, Telework, Teletrabajo in Spanish, is also commonly known as remote work; the difference being remote work is broader, and may include working from client locations, coworking facilities, or the digital nomad working with a laptop from indefinite, constantly shifting locations across the globe.
Telework is in many cases, a win-win for employers and employees. It allows the employer to reduce real estate space, and the considerable expenses of running corporate-campus kitchens and cantinas, climate control, bathroom space, even coffee and beverage expense is reduced or eliminated. The employee escapes a daily commute, may be closer to a loved one needing attention (or his or her furry pet companions), and flexibility in choice of living arrangements: for example a choice of residence not convenient for a daily commute to the office. As companies and individuals become more conscious of issues like work-life balance or carbon emissions, telework allows companies and employees to adopt and comply with social commitments along these lines.
This new curated report features counsel and insight from business thought luminaries such as:
- Vijay Narsapur, Infosys
- Terry Rybolt, Teleperformance
- Stephen Loynd, Trendzowl
- Kathryn Casale, Institute for Robotics Process Automation & Artificial Intelligence
- Andy Searle, BPESA
- Mark Hillary, Carnaby Content & the CX Files
To read the full report at no charge, and with no additional sign-up necessary, simply click here.
Hi Loren, working from home is someting many of us have done for years. The local telecommunications systems is however far from decent international standards. I am told not one network is any better than the other. Companies like Claro claim they are the best, the fastest etc., and yet are nowhere near good international benchmarks. I have now been living in Colombia for over 7 years. My Network goes down every day. I routinely complain to Claro (my Network Service Provider); they shift me temporarily to a better line, and then in about a week’s time, it all goes back to square one! Until this beautiful country gets its IT Network structure into shape WFH can only remain a term people use; not a means to successful working from home.