In the past decade, Work-From-Home (WFH) or Telework programs have grown in popularity in the global corporate workplace, and are now commonplace. Also known as Work At Home, or Work At Home Agents (WAHA), Homeshoring, Telework, Teletrabajo in Spanish, is also commonly known as remote work; the difference being remote work is broader, and may include working from client locations, coworking facilities, or the digital nomad working with a laptop from indefinite, constantly shifting locations across the globe.
Telework is in many cases, a win-win for employers and employees. It allows the employer to reduce real estate space, and the considerable expenses of running corporate-campus kitchens and cantinas, climate control, bathroom space, even coffee and beverage expense is reduced or eliminated. The employee escapes a daily commute, may be closer to a loved one needing attention (or his or her furry pet companions), and flexibility in choice of living arrangements: for example a choice of residence not convenient for a daily commute to the office. As companies and individuals become more conscious of issues like work-life balance or carbon emissions, telework allows companies and employees to adopt and comply with social commitments along these lines.
This new curated report features counsel and insight from business thought luminaries such as:
- Vijay Narsapur, Infosys
- Terry Rybolt, Teleperformance
- Stephen Loynd, Trendzowl
- Kathryn Casale, Institute for Robotics Process Automation & Artificial Intelligence
- Andy Searle, BPESA
- Mark Hillary, Carnaby Content & the CX Files