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So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.

Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.

Sitel is adding Barranquilla to Bogotá and Cali as the third Colombian city where the customer experience provider has a presence.

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.