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CECODES evaluates companies via secondary sources, enabling judges to identify leaders in sustainable development.

Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.

Concentrix joins other CX BPOs in Medellín like Teleperformance, Konecta, Webhelp/Onelink, and UPS.

So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.

The study revealed that 66% of the surveyed businesspeople were optimistic regarding the operations of their companies in Colombia, while 30% feel the same in respect to the performance of the economy in general.

Teleperformance has announced an urgent need for 4,000 English, Portuguese and French bilingual agents in Colombia to work from home, despite the Coronavirus Pandemic.

The City of Medellín publicly thanked global contact center provider Teleperformance for volunteering to man the city’s telephone lines during the Coronavirus COVID-19 Pandemic

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds.

Teleperformance was given this year's Latin American Market Leadership Award by Frost & Sullivan.