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For the second year in a row I had the opportunity to the Customer Experience Summit in Bogota, Colombia, organized by the Colombian BPO and Call Center Association now called BPro. This year, the 16th Customer Experience Summit also incorporated the 9th Annual Awards for...

Cali has become a strategic point for investment in Colombia’s services sector, earning the moniker “hometown of Corporations”, with more than 150 domiciled in the Valle de Cauca region, servicing national and international markets. The region has 4.7 million inhabitants and it...

The office, the Indian company’s first in Colombia and 15th location worldwide, will employe 200 people and serve as a "strategic LatAm center."

What are the challenges to face and the models of leadership that companies need to adopt and develop in order  to innovate and transform their interactions with clients in the digital era? Experts such as Mitch Lowe, co-founder of Netflix and now president of Movie Pass, Shep...

"We have a lot of noise in Colombia — I think it will explode in the next 24 months," says Raúl Rodríguez of NICE Systems.

"RPA is the cornerstone to this next wave of transformation," says Felix Massun, CEO of Latin America for Symphony Ventures.

On top of recruiting more employees, Convergys says it is aiming inspire workers to embrace a health-conscious and environmentally friendly lifestyle

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds.

Colombia offers "important competitive advantages and plays a key role in Atento's strategy," says Miguel Matey of Atento.

More marketing, targeted education, and training still needs to be done if Colombia wants to continue its growth in IT outsourcing.