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Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds.

Colombia offers "important competitive advantages and plays a key role in Atento's strategy," says Miguel Matey of Atento.

More marketing, targeted education, and training still needs to be done if Colombia wants to continue its growth in IT outsourcing.

The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things change. There...

The Global analyst firm Everest Group has released a comprehensive, 165 page report (available here) covering global service delivery locations, and the report cites Colombia as a nascent location in the global services market. While the country still has only a small share of...

Macrorrueda 60, the Colombian Business Matchmaking Forum, sponsored by ProColombia will take place March 17-18, 2016 at the Corferias conference center in Bogotá. The event aims to introduce 2,000 Colombian suppliers with more than 1000 international buyers. During this 2-day...

Contact center outsourcing firm Atento S.A. (NYSE: ATTO) has opened a new contact center for customer service in Pereira, Risaralda, Finance Colombia has learned. This makes Atento’s third center in Pereira, and eighth center in Colombia. The center in Tres Nevados-Pereira will...

Bogotá is not only the capital of Colombia, it is the fourth largest Latin American city with a population approaching that of New York, a city that can be reached from Bogotá via any of several daily nonstop 5-hour flights, or from any of 34 other international nonstop...

After working together for more than a year to negotiate a memorandum of understanding (MOU), The investment promotion agencies of Jamaica and Colombia, JAMPRO and ProColombia, respectively, have reached an agreement to promote trade and foreign direct investment between the two...

Iberian company Digitex has been experiencing tremendous growth of late, using its global footprint to find success beyond its Iberian home. In 2014 alone, the company realized 30% revenue growth in Colombia alone, providing a mix of technology and services to corporate...