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Alorica currently has approximately 350 employees in its first Cali, Colombia center, with a capacity to grow to 600 seats.

TaskUs opened its first Colombian operations during the height of the COVID Pandemic, but has now cut the opening ribbon on its Cali physical location.

Concentrix joins other CX BPOs in Medellín like Teleperformance, Konecta, Webhelp/Onelink, and UPS.

Ryan, founder of both Ad Hoc Communications & The CX Blockchain Institute, was in Cartagena for Bpro's 2022 CX Summit.

The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.

The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.

Colombia obtained a rating of 90.9%, gaining first place in the index, followed by India, Bulgaria, South Africa, and El Salvador.

"Medellin is partner in the ownership of 5 airports in Colombia: Rionegro, Olaya Herrera, Encarepa, Enquito, Corozal Sucre. When an airplane lands in any of those airports, Medellin earns some pesos."

Founded in Jamaica, the rebrand highlights the company’s expansion into new operations in Guyana and Honduras & a technology development center in Colombia.

TaskUs is opening its Cali, Colombia location this month, though employees will begin working remotely. Once open, TaskUs says the site will offer recreation and relaxation areas, collaborative spaces and fun zones with gaming equipment and kiosks. The company is actively hiring...