After the close of last month’s Customer Experience Summit organized by outsourcing industry association BPro (formerly ACDECC), the association announced the signing of trade agreements for approximately USD $8.2 million dollars between buyers and sellers of contact center and customer experience services and technology platforms. This is a marked increase of over 57% over 2018 numbers.
More than 1600 participants were present at the event, which took place at the Colsubsidio convention facility in the Galerias section of Bogotá.
“With this event we confirm once again that the most important Customer Experience Summit in Latin America, and a window of Colombia to the region to contribute to the professionalization of the sector and its growth,” said Ana Karina Quessep Executive Director of BPrO.
BPrO indicated that it expects participation will be even greater in 2020, maintaining the summit as the primary gathering point of the customer experience industry in the region, continuing to highlight Colombia as a destination and the participating companies as providers of choice.