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According to Shaw, Ultra Air is of to a fast start, already capturing a 5% market share in its first quarter of operation.

Cali-based telephony startup, WeKall, made a big splash as a major sponsor of the CX Summit in Cartagena.

The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.

The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.

After the close of last month’s Customer Experience Summit organized by outsourcing industry association BPro (formerly ACDECC), the association announced the signing of trade agreements for approximately USD $8.2 million dollars between buyers and sellers of contact center and...