Emtelco, Konecta, and Emergia Lead the Winners at BPrO’s 2026 Interaction Awards 2026

BPrO honors Colombia’s top CX and BPO operators in its 16th awards at its 25th CX Summit

The Asociación Colombiana de BPO (BPrO) has announced the winners of its Interaction Awards 2026, the sixteenth edition of the association’s national program recognizing excellence in customer experience (CX) and business process outsourcing (BPO) in Colombia.

“The Interaction Awards recognize companies in all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.” — Asociación Colombiana de BPO (BPrO)

The Interaction Awards are given out by BPrO to recognize companies “in all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.”

BPrO, which is marking its twenty-fifth anniversary, created the awards to highlight the kind of standout performance and service delivered by companies central to the BPO industry, and to encourage others to follow their lead. The recognitions accompany the association’s Customer Experience Summit 2026 in Cartagena. (For context, see our coverage of last year’s CX Summit 2025 winners.)

BPrO’s 16th Interaction Awards honor Colombia’s top BPO, CX, and shared-services operators, led by Emtelco, Konecta, and Emergia.

The following is the full list of gold, silver, and bronze winners in each category.

Best Human Capital Management

• Gold: Emergia
• Silver: Emtelco
• Bronze: Konecta

Best Contribution to Social Responsibility

• Gold: Emergia
• Silver: Lean Solutions Group
• Bronze: DIAGEO

Best Technological Contribution

• Gold: Credibanco Cari AI
• Silver: Ayesa
• Bronze: Outsourcing

Best Data Analytics Strategy

• Gold: Konecta
• Silver: Emergia
• Bronze: Emtelco

Best Collection Strategy

• Gold: Emtelco
• Silver: Emergia
• Bronze: DIAGEO

Best Inclusion and Diversity Strategy

• Gold: Emtelco
• Silver: BPM Consulting
• Bronze: Atento

Best Customer Experience Strategy

• Gold: Konecta
• Silver: AV Villas
• Bronze: AlmaExperience Colombia

Best Employee Engagement Strategy

• Gold: Emtelco
• Silver: Atlantic Quantum Innovations
• Bronze: Jazzplat

Best Human Resources Management for Shared Service Centers

• Gold: Spectrum Brands
• Silver: Coomeva Centro de Soluciones y Servicios
• Bronze: Ecopetrol

Best Innovation Strategy for Shared Service Centers

• Gold: DIAGEO
• Silver: ISES
• Bronze: Coomeva Centro de Soluciones y Servicios

Best Social Networking Strategy

• Gold: Emtelco
• Silver: Emergia
• Bronze: Konecta

Best Multichannel/Omnichannel Strategy

• Gold: Emtelco
• Silver: Konecta
• Bronze: Emergia

Best Export Management

• Gold: Konecta
• Silver: Emergia
• Bronze: DIAGEO

Best Outsourcing Company Operation

• Gold: CallCenterMall
• Silver: Emtelco
• Bronze: Atento

Best Internal Operation

• Gold: BRM
• Silver: Coomeva Centro de Soluciones y Servicios
• Bronze: DIAGEO

Talent Award

• Camilo Adolfo Rodríguez Sánchez, Emtelco

Executive of the Year Award

• Alcides Vargas Manotas, ScotiaGBS (Scotiabank group)