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"We know TaskUs is the biggest BPO in Cali, which we only were able to achieve because we took a chance, we saw potential and we decided to invest and we're now taking a lot of benefit from it."

"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.

"We've reached a head count of 150 employees, and the plan for us is to be 300-plus by the end of the calendar year," said Tushar Sharan of HGS.

TaskUs opened its first Colombian operations during the height of the COVID Pandemic, but has now cut the opening ribbon on its Cali physical location.

Colombia obtained a rating of 90.9%, gaining first place in the index, followed by India, Bulgaria, South Africa, and El Salvador.

Founded in Jamaica, the rebrand highlights the company’s expansion into new operations in Guyana and Honduras & a technology development center in Colombia.

The office, the Indian company’s first in Colombia and 15th location worldwide, will employe 200 people and serve as a "strategic LatAm center."

BDO says that Colombia stands out in the region for sustained growth in outsourcing services of some 15% in the last two years.

On top of recruiting more employees, Convergys says it is aiming inspire workers to embrace a health-conscious and environmentally friendly lifestyle

The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things change. There...