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BPrO’s CX Summit 2026 in Cartagena explores how AI and empathy redefine the global service export market and Colombia’s 3.5% GDP contribution.

TaskUs succeeds by prioritizing locations convenient to employees so that people can grow careers without relocating.

The most important event in South America for Outsourcing, Customer Experience, Contact Centers, Back Office, and IT Support

"We know TaskUs is the biggest BPO in Cali, which we only were able to achieve because we took a chance, we saw potential and we decided to invest and we're now taking a lot of benefit from it."

CX Summit 2024 will highlight the "importance of trust in customer relationships, from transparency in communication to the consistent delivery of quality products and services."

"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."

"We've reached a head count of 150 employees, and the plan for us is to be 300-plus by the end of the calendar year," said Tushar Sharan of HGS.

"HGS believes that the new hub in Barranquilla will act as a catalyst to significantly scale its CX capabilities for its expanding multilingual client base globally."

"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again on all the motivational topics and share experiences."

The 21st CX Summit will take place at the Hotel Hilton Cartagena May 10 & 11.