Based on statistics from industry publication and data monitor OAG, the “Official Aviation Guide,” low-cost carrier Viva has taken the top spot for punctuality for flights based on the reporting period February-May, 2021.
Due to operational efficiencies coming from its Low-Cost business model and as part of its prioritized commitment to respecting travelers’ time, Viva recorded 93.30% punctuality in its flights in May. Likewise, as evidence of its operational efforts to improve service to travelers, Viva has been the most punctual airline in the country for each of the last 3 years based on OAG data, registering in 2018 an average punctuality in its flights of the 87.5%, in 2019 89.2%, and so far in 2021, 94.9%.
“Punctuality for Viva is a philosophy and a source of pride for our operation, because we understand that one of the wishes of people is to arrive at their destination on time. Today we are a benchmark for punctuality in the country and we work every day, not only to contribute to the connectivity and air inclusion of the region, but to transform the industry, improving the offer to travelers from all areas: punctuality, quality in the service, low prices, more destinations, which has meant that the sector in general advances and improves its services, among these, its punctuality rates,” said Francisco Lalinde, Vice President of Operations of Grupo Viva.
In the past nine years of operations, Viva has reduced market fares up to 40% in the travel markets it has entered. Viva recently inaugurated direct routes to Mexico City from Bogotá, and to Cancun and Orlando from Medellín. Similarly, at the beginning of August it will begin operations to Mexico City from the capital of Antioquia.
With the new international destinations of the airline, there are already 26 national routes to 12 destinations in the country and seven international routes in five destinations that include Peru, Mexico and the United States that Viva operates in Colombia.