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Alorica currently has approximately 350 employees in its first Cali, Colombia center, with a capacity to grow to 600 seats.

Ryan, founder of both Ad Hoc Communications & The CX Blockchain Institute, was in Cartagena for Bpro's 2022 CX Summit.

TaskUs is opening its Cali, Colombia location this month, though employees will begin working remotely. Once open, TaskUs says the site will offer recreation and relaxation areas, collaborative spaces and fun zones with gaming equipment and kiosks. The company is actively hiring...

Finance Colombia readers receive special discounts by using the code FINCOL at registration for the only event focused on helping you optimize your investments in communications and customer experience systems, services, and architectures.

Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: CIB) has selected Unisys to support the bank’s digital transformation. Unisys will provide secure digital workplace service capabilities supporting more than 24,000 employees, including a help desk that...

The retail giant plans to hire 400 people by the end of October and reach 600 employees by the end of the year.

"More companies in Colombia right now are becoming mutlilatinas," says Carlos Ferrer of Unisys, "and we are identifying many more opportunities to provide those global solutions."

At Asobancaria in Cartagena, Unisys launched its new banking solution Elevate, an onmichannel platform that aims to improve the customer experience.

Colombia offers "important competitive advantages and plays a key role in Atento's strategy," says Miguel Matey of Atento.

Impressive growth and new product launches are invigorating ETB. For Carlos Graham, a laser focus on improving customer service has been key to success.