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The 21st CX Summit will take place at the Hotel Hilton Cartagena May 10 & 11.

TaskUs opened its first Colombian operations during the height of the COVID Pandemic, but has now cut the opening ribbon on its Cali physical location.

According to Shaw, Ultra Air is of to a fast start, already capturing a 5% market share in its first quarter of operation.

Ryan, founder of both Ad Hoc Communications & The CX Blockchain Institute, was in Cartagena for Bpro's 2022 CX Summit.

Cali-based telephony startup, WeKall, made a big splash as a major sponsor of the CX Summit in Cartagena.

The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.

The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.

'The BPRO event will encapsulate the strength of Colombia's outsourcing sector, I cannot wait to take part.' said Peter Ryan

Colombia obtained a rating of 90.9%, gaining first place in the index, followed by India, Bulgaria, South Africa, and El Salvador.

So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.