Atento Opens Fourth Customer Service Center in Bogotá

Atento S.A. opened a new customer service center in Bogotá that is expected to employ around 2,000 people. The 11,170 square-meter facility, called Telares, consists of three floors, which in addition to office space include a data center, training rooms, and recreation areas.

This expansion further increases the service company’s presence in a country where it already has some 8,000 employees and widespread operations. In addition to this being its fourth location in Colombia’s capital, it also has offices in Pereira, Bucaramanga, and Quibdo. Together, they provide business processing outsourcing (BPO) and other services to some 50 clients.

Photo: Atento CEO Alejandro Reynal speaks at the opening of the firm’s launch of its third contact center in Pereira, Colombia. (Credit: Atento)

“Our company continues to increase its presence in the country, offering advanced customer experience solutions to companies who operate in the Colombian market,” said Miguel Matey, director of Atento Americas north region. He added that Colombia offers “important competitive advantages and plays a key role in Atento’s strategy.”

The ribbon-cutting event included Atento personnel as well as local officials and some client representatives. “It is an honor for us to inaugurate this center in the presence of our clients and the main economic authorities of the country,” said Miguel José López, managing director of Atento Colombia.

Atento has earned a good reputation as a place to work around the globe. It was recently ranked 16th by the organization Great Place to Work, a partner of Fortune magazine, on its list of the 25 World’s Best Multinational Workplaces of 2016.

One anonymous employee raved about the workplace environment. “Atento is the best company I have ever worked for,” said the worker, per Fortune. “The spirit of camaraderie is unique, and opportunities for growth and development are available to anyone who wishes to progress.”

Globally, the company operates call centers in at least 14 countries and employs around 150,000 workers. It considers itself to be the largest customer relationship management and BPO provider in Latin America.