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Amazon to Open 600-Employee Customer Service Center in Bogotá
The retail giant plans to hire 400 people by the end of October and reach 600 employees by the end of the year.
Posted OnAugust 14, 2018
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//customer service
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InterGlobe Technologies Opens Bogotá Office, Where It Will Provide Customer Service to Priceline.com, Travel Firms
The office, the Indian company’s first in Colombia and 15th location worldwide, will employe 200 people and serve as a "strategic LatAm center."
Posted OnApril 25, 2018
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Bancolombia Has Introduced New Tabot Chatbot for Facebook Messenger
The AI-powered customer service chatbot works through Facebook Messenger and a rollout into more channels is planned down the road.
Posted OnFebruary 22, 2018
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Interview: Unisys Is Looking for More Ways to Support Colombian Companies as They Grow into Multilatinas
"More companies in Colombia right now are becoming mutlilatinas," says Carlos Ferrer of Unisys, "and we are identifying many more opportunities to provide those global solutions."
Posted OnJuly 23, 2017
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Interview: Eric Crabtree Says Unisys’ Elevate Platform Can Be an Omnichannel Game-Changer for Banks
At Asobancaria in Cartagena, Unisys launched its new banking solution Elevate, an onmichannel platform that aims to improve the customer experience.
Posted OnJuly 3, 2017
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Atento Opens Fourth Customer Service Center in Bogotá
Colombia offers "important competitive advantages and plays a key role in Atento's strategy," says Miguel Matey of Atento.
Posted OnOctober 29, 2016
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Carlos Graham Explains How Customer Service Is Driving Growth and Success at ETB
Impressive growth and new product launches are invigorating ETB. For Carlos Graham, a laser focus on improving customer service has been key to success.
Posted OnOctober 10, 2016
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