Tag

At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Finance Colombia why AI shouldn’t repeat the IVR era’s mistakes

CX Summit 2024 will highlight the "importance of trust in customer relationships, from transparency in communication to the consistent delivery of quality products and services."

"Latin America is more than just a destination for outsourcing. It is a strategic hub where innovation, talent, and customer-centric values converge."

Growth is hard, and many companies, lose their mojo as they expand. Is PriceSmart experiencing growing pains?

The retail giant plans to hire 400 people by the end of October and reach 600 employees by the end of the year.

The office, the Indian company’s first in Colombia and 15th location worldwide, will employe 200 people and serve as a "strategic LatAm center."

The AI-powered customer service chatbot works through Facebook Messenger and a rollout into more channels is planned down the road.

"More companies in Colombia right now are becoming mutlilatinas," says Carlos Ferrer of Unisys, "and we are identifying many more opportunities to provide those global solutions."

At Asobancaria in Cartagena, Unisys launched its new banking solution Elevate, an onmichannel platform that aims to improve the customer experience.

Colombia offers "important competitive advantages and plays a key role in Atento's strategy," says Miguel Matey of Atento.