Global services outsourcing giant Teleperformance was given this year’s Latin American Market Leadership Award by San Antonio, Texas-based consultant Frost & Sullivan. The honor is handed out annually to the firm that displays excellence in capturing market share in the industry.
In announcing the winner, Frost & Sullivan noted Teleperformance’s success in consolidating its footprint in Latin America both through organic growth and select acquisitions.
“The regional opportunities for outsourcing companies to capture a large segment of the U.S. bilingual market are unprecedented, and Teleperformance is strongly positioned in Latin America to take optimal advantage of nearshoring needs,” said Juan Gonzalez, research analyst at Frost & Sullivan
Teleperformance, which has its headquarters in Paris and employs almost 200,000 people globally, began operating in the region in 1998 with acquisitions in Brazil and Argentina. It has since moved into Colombia, where it boasts of delivering services for more than 50 Colombian companies as well as firms in the United States and Spain. It also has offices in Mexico, Costa Rica, Guyana, and Suriname.
“Teleperformance currently attends to several larger U.S. firms from its delivery centers in Latin America, and its volume of services has significantly increased,” said Gonazalez. “In 2015, the company was the nearshoring market leader with a 17 percent share and nearly double the revenues of its closest competitor. The company is expected to maintain its forward momentum, driven by customer loyalty. As of December 31, 2015, the average length of a customer relationship was between 10 and 12 years.”
Gonazlez also highlighted Teleperformance’s advancement in security and IT work. “Teleperformance’s offering is based on high-performance technology characterized by integrated networks and excellence in terms of HR management and security standards,” said Gonzalez said.
Photo Credit: Teleperformance.