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"Innovation is hard — it’s not easy — but the results of innovation are tremendous," says Hitendra Patel of the IXL Center.

"More than customer experience, we have to be people-centered, and this is an opportunity to give people that space to meet again on all the motivational topics and share experiences."

Ricardo Duran talks about Outsourcing SAS, its position in the marketplace, and its secret sauce for success as a boutique provider.

The 21st CX Summit will take place at the Hotel Hilton Cartagena May 10 & 11.

According to Shaw, Ultra Air is of to a fast start, already capturing a 5% market share in its first quarter of operation.

Ryan, founder of both Ad Hoc Communications & The CX Blockchain Institute, was in Cartagena for Bpro's 2022 CX Summit.

Cali-based telephony startup, WeKall, made a big splash as a major sponsor of the CX Summit in Cartagena.

The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.

The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.

'The BPRO event will encapsulate the strength of Colombia's outsourcing sector, I cannot wait to take part.' said Peter Ryan