Liberty Seguros, the regional arm of global insurance giant Liberty Mutual, has recently advanced its video capability to improve its claims process, the company recently announced.
The technology tool allows policyholders to interface with company staff through video calls on WhatsApp to streamline their claims, something that can drastically reduce response times, according to the Liberty Seguros.
César Rodríguez, vice president of operations and compensation at Liberty Seguros, said a process that previously took between three to seven days can now be completed in under an hour.
The insurer has been implementing the video capability over the past two months and recently increased the rollout, which aims to speed up damage inspection reports related to factors including flooding and electronics. The number of perils that will be available within this video claims management solution is expected to expand in time to cover areas such as fire.
(Image credit: Microsiervos)