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Wingo says 90% of requests submitted via web are answered in the first 15 business days.

Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order

Colombia’s former intelligence chief, Laude José Fernández Arroyo has been detained and is currently under house arrest; having been charged with illegally wiretapping ACDAC, the pilot’s union that had been involved in a bitter strike with Avianca during 2017. Fernández headed...

The technology tool allows policyholders to interface with company staff through video calls on WhatsApp to streamline their claims.

Facebook says it chose Colombia to start due to the fact that its population is tech-savvy and highly social.

Among the projects underway is the development of methods to pay for flights through mobile platforms such as WhatsApp.

"More companies in Colombia right now are becoming mutlilatinas," says Carlos Ferrer of Unisys, "and we are identifying many more opportunities to provide those global solutions."