Colombian Postal Service Revenue Rises 10.8% to Exceed $2.7 Billion in 2024

The Comisión de Regulación de Comunicaciones (CRC) has released its latest Postal Services Data Flash, an update on traffic, revenue, and service quality for the country’s mail, express messaging, and postal money order services for 2024. The report indicates a positive performance for the sector, with express messaging establishing itself as the fastest-growing service with the largest market share.

The report, presented in an interactive format, allows for data disaggregation by multiple variables. For the first time, it includes quality indicators for mail service and reincorporates those for express messaging, in addition to a general overview of market share and the number of operators.

In 2024, the postal sector’s total revenue reached $2.7 billion, a 10.8% increase from 2023, marking a historical record over the last five years. During this period, 360 million shipments were processed. Express messaging accounted for 80% of this traffic, with postal money orders at 13.5% and mail service at 6.5%.

Express messaging was the leading service in the postal sector for 2024, generating $2.38 billion in revenue, which represented 87.5% of the market. This figure reflects a 19.1% increase compared to 2023. The service handled 289 million shipments, a 3.7% increase from the previous year. Of these, 56.2% were domestic, 35.5% were local, and 8.3% were international.

The average revenue per shipment was $8,391 at constant prices, representing a real growth of 7.8% from 2023. In terms of company market share, Interrapidísimo led with 15.3% of shipment volume, followed by Servientrega with 12.7%.

The official postal operator, 4-72, handled 23 million shipments in 2024, generating $84.214 million in revenue. While this was a nominal increase, after adjusting for inflation, it represented a real decrease of 3.9%. The universal postal service contributed 17% of the mail service’s revenue and 16% of its total shipment volume.

Correspondence constituted 96% of these shipments, accounting for 87% of the revenue. The average revenue per mail shipment was $3,665, a real decrease of 5.4% from 2023.

In 2024, postal money order services processed 49 million transactions. Of these, 99.7% were domestic, while international transactions were split 64% inbound and 36% outbound. These transactions generated $257 billion in revenue, which marked a 31.3% decrease from 2023 at constant prices.

Regarding market share, Supergiros led with 40.3% of transactions, followed by Efecty (32.2%) and SU RED (26.5%). The average revenue per money order was $5,375. After accounting for inflation, this figure showed a real decline of 9%, primarily attributed to a reduction in the average revenue of both domestic (-8.8%) and international (-6.5%) money orders.

In 2024, only 65.3% of express messaging shipments were delivered within the agreed-upon timeframe, while the universal postal service provided by 4-72 had an on-time delivery rate of 78.2%.

Additionally, 99.9% of express messaging shipments were delivered in good condition to their recipients or returned to the sender. Similarly, 100% of non-universal mail service shipments were delivered in good condition.