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Finance Colombia readers receive special discounts by using the code FINCOL at registration for the only event focused on helping you optimize your investments in communications and customer experience systems, services, and architectures.

What are the challenges to face and the models of leadership that companies need to adopt and develop in order  to innovate and transform their interactions with clients in the digital era? Experts such as Mitch Lowe, co-founder of Netflix and now president of Movie Pass, Shep...

"We have a lot of noise in Colombia — I think it will explode in the next 24 months," says Raúl Rodríguez of NICE Systems.

The Global analyst firm Everest Group has released a comprehensive, 165 page report (available here) covering global service delivery locations, and the report cites Colombia as a nascent location in the global services market. While the country still has only a small share of...

Contact center outsourcing firm Atento S.A. (NYSE: ATTO) has opened a new contact center for customer service in Pereira, Risaralda, Finance Colombia has learned. This makes Atento’s third center in Pereira, and eighth center in Colombia. The center in Tres Nevados-Pereira will...

Iberian company Digitex has been experiencing tremendous growth of late, using its global footprint to find success beyond its Iberian home. In 2014 alone, the company realized 30% revenue growth in Colombia alone, providing a mix of technology and services to corporate...