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BPrO’s CX Summit 2026 in Cartagena explores how AI and empathy redefine the global service export market and Colombia’s 3.5% GDP contribution.

The 21st CX Summit will take place at the Hotel Hilton Cartagena May 10 & 11.

During 2019, Invest in Bogota (IIB), the city of Bogotá's investment promotion agency, supported 48 greenfield Foreign Direct Investment projects, its highest number for a calendar year since its institution in 2006.

The office, the Indian company’s first in Colombia and 15th location worldwide, will employe 200 people and serve as a "strategic LatAm center."

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds.

The Global analyst firm Everest Group has released a comprehensive, 165 page report (available here) covering global service delivery locations, and the report cites Colombia as a nascent location in the global services market. While the country still has only a small share of...