Outsourcing SAS, Contento BPS, Emtelco, Diageo and More Honored at CX Interaction Awards

Last month, the Asociación Colombiana de BPO (BPrO) hosted its CX Interaction Awards 2023 at the Hilton Hotel in Cartagena as part the Customer Experience Summit 2023.

The CX Interaction Awards are given out by BPrO to recognize to companies in “all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.”

BPrO created the awards as a way of recognizing the kinds of exceptional performances and services provided by companies important to the BPO industry to their clients, and to encourage other companies to follow their lead in excellence.

The following is the full list of gold, silver, and bronze award winners in each category.

Best Customer Experience Strategy

• Gold: Outsourcing SAS
• Silver: Intelcia
• Bronze: Manpower Group

Best Human Capital Administration

• Gold: Contento BPS
• Silver: Diageo
• Bronze: Emtelco

Representatives of Emtelco.

Best Employee Engagement Strategy

• Gold: Emtelco and 24-7 InTouch
• Silver: Avon
• Bronze: Diageo

Best Contribution to Social Responsibility

• Gold: Emergia
• Silver: Diageo
• Bronze: Johnson & Johnson

Best Inclusion and Diversity Strategy

• Gold: Johnson & Johnson
• Silver: Diageo
• Bronze: Konecta

Representatives of Américas BPS.

Best Data Analytics Strategy

• Gold: Américas BPS
• Silver: Emergia
• Bronze: Atlantic Quantum Innovations

Best Technological Contribution

• Gold: Webhelp Colombia
• Silver: BRM
• Bronze: Intelcia

Best Multichannel/Omnichannel Strategy

• Gold: Emtelco
• Silver: Konecta
• Bronze: Grupo ASD/IQ Outsourcing/Prosperidad Social

Best Strategy in Social Networking

• Gold: Emtelco
• Silver: Konecta
• Bronze: Apex America

Representatives from Intelcia.

Best Outsourcing Company Operation

• Gold: Emtelco
• Silver: Konecta
• Bronze: DirecTV

Best Internal Operation

• Gold: DirecTV
• Silver: Johnson & Johnson
• Bronze: Jazzplat Colombia

Best Collection Strategy

• Gold: Américas BPS
• Silver: Emtelco
• Bronze: BPM Consulting

The Talent Award

• Miguel Norberto Yepes Arbeláez from Emtelco

Executive of the Year

• John Fernando Santafe Correa from Outsourcing SAS

Representative of Diageo.

Best Management of Service Centers

• Gold: Diageo
• Silver: DirecTV
• Bronze: Konecta

Best Export Management

• Gold: Konecta
• Silver: Diageo
• Bronze: Webhelp Colombia