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The Certified Ethical Hacking - CEH V11 credential issued by ETEK teaches aspiring students and practicing professionals how to identify and exploit vulnerabilities, while the CEH Practice is a test of application of the concepts learned. Those candidates who have obtained the...

With this new offer, Bogotá area residents and businesses will have access to some of the fastest symmetrical internet speeds in the world, at a sub $100 USD price point.

So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.

Aldrich invested in ProcessMaker because it is a highly capital efficient founder-run business that has a respected global brand. ProcessMaker is a market innovator that has proven that it knows how to be profitable and thrive even during a once in a century world-wide pandemic....

Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions.

Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.

Sitel is adding Barranquilla to Bogotá and Cali as the third Colombian city where the customer experience provider has a presence.

With so much retail moving to e-commerce this year, and the resultant spike in malicious attempts targeting retailers, shoppers, and broader business in general, it is critical that all companies have personnel properly trained and empowered to address these threats.

Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order

ETEK International Corporation has announced the appointment of Juan Camilo Reyes as the new Chief Revenue Officer (CRO) for Latin America.