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Sitel is adding Barranquilla to Bogotá and Cali as the third Colombian city where the customer experience provider has a presence.

With so much retail moving to e-commerce this year, and the resultant spike in malicious attempts targeting retailers, shoppers, and broader business in general, it is critical that all companies have personnel properly trained and empowered to address these threats.

Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order

ETEK International Corporation has announced the appointment of Juan Camilo Reyes as the new Chief Revenue Officer (CRO) for Latin America.

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Executive Editor Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.

“The recent acts under your responsibility as manager of EPM, and being mayor, as the president of its board of directors, reconfirms to me that the necessary identity of principles no longer exist to continue acting in the representation of EPM, for that I am presenting my...

Just one day after the board of directors of Medellín utility EPM resigned in protest, Medellín technology incubator Ruta N’s entire board of directors, citing a lack of confidence in Quintero’s stewardship.

IBM has announced the opening of its Cognitive Process Transformation Center in Bogotá Colombia, supporting IBM clients in Spanish, English & Portuguese with various outsourced back-office functions.

Telefonica’s Colombian subsidiary Colombia Telecomunicaciones, operating under the Brand name Movistar, has raised $500 million USD in senior unsecured notes, the company has announced. $350 million of the placement proceeds will be used to replace senior unsecured notes issued...