Santiago Álvarez, executive director of LATAM in Colombia, accepted the ruling and noted the Chilean airline will adhere to slot requirements throughout the upcoming high-volume travel season.
Had the airline simply made Ms. Casanova whole, this case would not exist. However, the fact that Avianca chose to battle a $1,500 USD refund all the way to Colombia’s supreme court suggests a new, more hostile attitude towards the same passengers it once coddled.
Tuesday was a historic day in Colombia - not because the football team managed to snatch a 2-2 draw against Argentina in a World Cup qualifier, but because it represented the first time ever that local investors could buy and sell Chilean stocks in local currency.