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Bpro's CX Interaction Awards 2025 recognizes the region's top outsourcing firms and shared services operations.

The CX Interaction Awards honor companies that demonstrate excellence in customer interaction and project implementation.

So far, the BPO firms, including Teleperformance, Sykes, Sutherland, Sitel, Outsourcing S.A., One Link BPO, IGT Solutions, Emtelco and Alorica have hired over 3,500 Venezuelans as part of their combined workforce of approximately 85,000 in Colombia.

Carlos Ferrer has been making moves since taking over as the general manager and vice president of Unisys LACSA, encompassing all of Latin America except Mexico and Brasíl. Running everything from his Bogotá office, Ferrer is responsible for leading over 2,000 employees,...