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Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions.

Digital Americas Pipeline Initiative, or DAPI is a binational company founded last year with offices in Colombia and the US. The Colombian operation is housed in Medellín’s Ruta-N. The company seeks to train and provide RPA (Robotics Process Automation) and other IT talent to...

Sophia was the star of Andicom 2018, taking the stage to discuss artificial intelligence's impact on business and society.

The chapter will be led by the recently established Digital Americas Pipeline Initiative (DAPI) in Medellín.

Frank Casale, founder of the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI), has a new endeavor. He is the CEO of the Digital Americas Pipeline Initiative (DAPI), an effort to train new talent for the automation and artificial intelligence space as...

“We want AI to be a new source of high-quality jobs and income for our people," said Elkin Echeverri, director of planning and prospective at Ruta N.

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds.