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For the second year in a row I had the opportunity to the Customer Experience Summit in Bogota, Colombia, organized by the Colombian BPO and Call Center Association now called BPro. This year, the 16th Customer Experience Summit also incorporated the 9th Annual Awards for...

Bogotá is Colombia’s vibrant capital of 9 million people. Seat of the country’s government, home to many of Colombia’s most important businesses, and the setting for eclectic restaurants, nightlife, and cultural attractions, the capital city still suffers from some of the world’s...

EDITORIAL: In 2017 Colombia’s government signed a formal but controversial peace agreement with the country’s FARC rebel group. In the agreement, the government committed to extensive reintegration efforts, protection for community leaders, and for residents of rural areas that...

What set Serengeti lenses apart is that you were actually getting some technological value for the high price tag, rather than a designer label slapped on an otherwise cheap pair of plastic sunglasses.

In an effort to simplify how business is conducted (and taxes are assessed), many national governments enter into legal agreements designed to clarify the law and mitigate double taxation. The ultimate goal of these agreements is to encourage economic activity and investment...

Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds.

Bancolombia believes that "Colombia is bottoming out" and 2017 will bring a "more favorable macroeconomic environment."

Mayor Enrique Penãlosa wants to raise some $1.35 billion USD for transportation projects, but he is facing strong opposition from labor and the Social Party of National Unity.

AmCham executive director Camilo Reyes Rodríguez praises recent progress in Colombia/U.S. relations and calls for looming tax reform to attend to the concerns of companies.

The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things change. There...