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Concentrix joins other CX BPOs in Medellín like Teleperformance, Konecta, Webhelp/Onelink, and UPS.

Ryan, founder of both Ad Hoc Communications & The CX Blockchain Institute, was in Cartagena for Bpro's 2022 CX Summit.

TaskUs Colombia started its operations in March of 2021 with remote employees, though employees are now welcome at the new facility.

Diana Trujillo most recently served as the Integrated Planning and Sequencing for Surface Missions Group Supervisor at NASA’s Jet Propulsion Laboratory in California.

Movistar is a major wireless communications brand in Colombia, owned by Telefónica.

One impressive use case is the application of machine learning models for the classification of electroreceptors achieving an accuracy score of 98%.

Cali-based telephony startup, WeKall, made a big splash as a major sponsor of the CX Summit in Cartagena.

The merger will make Konecta the 5th largest CX outsourcer globally, with over 100,000 employees.

The 2023 CX Summit will be in Cartagena again, the 10th and 11th of May.

'The BPRO event will encapsulate the strength of Colombia's outsourcing sector, I cannot wait to take part.' said Peter Ryan