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“This award was designed to promote a smart, innovative, and inclusive city model in which technology can be measured as a benefit for people."

These winners stood out for their commitment to excellence in customer experience and innovation in the BPO sector.

Colombian telecom operators should see modest improvement in their financial profiles in 2024 and 2025.

The move follows Broadvoice's acquisition of GoContact in 2021, which has a local team of 40 people.

"We invite you to explore the unlimited potential of AI technology to drive business success in all economic sectors," said Manuel Martínez Niño of CINTEL.

CX Summit 2024 will highlight the "importance of trust in customer relationships, from transparency in communication to the consistent delivery of quality products and services."

"The improvements in the ratings and the stabilization of the outlook reflect the strengthening in Tigo UNE's liquidity."

In addition to citing the telecom's strained credit metrics and negative free cash flow generation, Fitch cited intense competition in the Colombian telecom market.

Entrepreneurs, investors, executives and enthusiasts networked around the themes of GenAI, ChatGPT, LLM and related technologies.

EPAM continues its expansion in Latin America after launching two offices in Colombia and previously acquiring S4N.