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Aldrich invested in ProcessMaker because it is a highly capital efficient founder-run business that has a respected global brand. ProcessMaker is a market innovator that has proven that it knows how to be profitable and thrive even during a once in a century world-wide pandemic....

Global contact center outsourcer Sykes has developed an artificial intelligence (AI) powered recruitment tool to evaluate the level of English for candidates who apply for bilingual customer service positions.

Transcom’s operations in Colombia will function as a hybrid telework and on-premises contact center, with agents hired initially from the metropolitan Bogotá area. Offices are located in the Calle 100 business district on Bogotá’s north side.

Sitel is adding Barranquilla to Bogotá and Cali as the third Colombian city where the customer experience provider has a presence.

With so much retail moving to e-commerce this year, and the resultant spike in malicious attempts targeting retailers, shoppers, and broader business in general, it is critical that all companies have personnel properly trained and empowered to address these threats.

Cloud platforms provide Contact Center companies with all the tools they need to balance the challenges of the new world order

ETEK International Corporation has announced the appointment of Juan Camilo Reyes as the new Chief Revenue Officer (CRO) for Latin America.

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Executive Editor Loren Moss spoke with CIntel’s Ericc Sanchez Castillo about the unique format of this year’s ANDICOM and the added features enabled by the virtual format.

“The recent acts under your responsibility as manager of EPM, and being mayor, as the president of its board of directors, reconfirms to me that the necessary identity of principles no longer exist to continue acting in the representation of EPM, for that I am presenting my...