The resolution brings an end to the long-running corruption and bribery saga surrounding Corficolombiana and Odebrecht's illicit attempts to gain favor with officials overseeing the Ruta del Sol 2 highway project.
Had the airline simply made Ms. Casanova whole, this case would not exist. However, the fact that Avianca chose to battle a $1,500 USD refund all the way to Colombia’s supreme court suggests a new, more hostile attitude towards the same passengers it once coddled.
Colombian air travel passengers have battled with airlines over fare refunds more than any other complaint during the Coronavirus COVID-19 Pandemic, according to the Superintendence of Commerce.
Falabella has been widely denounced for taking customer money then not delivering product during the pandemic. Now the Colombian government is responding.