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//ICMI Contact Center Expo

ICMI Founder Brad Cleveland

ICMI Founder Brad Cleveland at Bpro’s CX Summit: Why Better Customer Service Costs Less, Not More

At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Finance Colombia why AI shouldn’t repeat the IVR era’s mistakes

Posted On June 13, 2026

, By Loren Moss

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