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Had the airline simply made Ms. Casanova whole, this case would not exist. However, the fact that Avianca chose to battle a $1,500 USD refund all the way to Colombia’s supreme court suggests a new, more hostile attitude towards the same passengers it once coddled.

Avianca’s highest fare class of XXL includes home testing for up to six passengers at the same location. Avianca passengers who purchase standard and economy fares will be able to take the PCR or antigen tests at discounted rates

Unless travelers are traveling on a first class or business class ticket, they will lose access to lounges in over two dozen airports