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BPrO president Ana Karina Quessep on 25 years of growth and how the CX Summit became the region's must-attend event.

At BPrO’s CX Summit in Cartagena, ICMI founder Brad Cleveland tells Finance Colombia why AI shouldn’t repeat the IVR era’s mistakes

Finance Colombia’s Executive Editor Loren Moss was fortunate enough to sit down with Kevin Roberts when he was in Colombia for the WOBI World Leadership Forum last month. Kevin is the former chairman of global advertising agency Saatchi & Saatchi where he invente...