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Removing business class from short haul commuter flights is not a big deal by itself, but what is Avianca’s strategy? What does the airline want to be?

Had the airline simply made Ms. Casanova whole, this case would not exist. However, the fact that Avianca chose to battle a $1,500 USD refund all the way to Colombia’s supreme court suggests a new, more hostile attitude towards the same passengers it once coddled.

Avianca  (NYSE: AVH, BVC: PFAVH)  has announced that it is changing out the seats in its Airbus A320 fleet with cheaper, thinner versions that will allow the airline to squeeze 24 more passengers on a flight, even though its passenger traffic is down almost 10% and on-time...