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The total was up 3.5% from 2017, while Avianca's RPK (revenue passenger kilometers) jumped by 8.7% year over year.

The route to Santa Cruz is Avianca’s second connecting Colombia in Bolivia. The carrier also operates a daily flight between Bogotá and La Paz.

Avianca say the problem involved the failure of a communications system with crew members who did not show up for scheduled flights.

Avianca beat out beat everyone on the continent, including second-place finisher Azul Airlines, LATAM, Sky Airlines, and Aerolíneas Argentinas.

Avianca’s new lounge has private cubicles with power connections in quiet areas of the complex in addition to a greatly expanded menu of food and drink options.

Bancolombia topped the rankings in 2017, but fell one spot to second place in this year's Merco report.

This will be the first direct flight operating between these two major cities in the Americas.

This will become Avianca's fourth direct route to Europe, adding to the current routes from Bogotá to Madrid, Barcelona, and London.

Previously, many domestic flights departed and landed at Puente Aéreo but now all Avianca routes go through Terminal 1.

Bogotá is up for the top prize for the overall “South America’s Leading Destination,” while San Andres could win best beach destination.