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Sweeden based Transcom WorldWide AB, trading on the Stockholm NASDAQ exchange (STO:TWW) today announced that it will close its loss-making contact center in Cali, Colombia, and that the board of directors is evaluating strategic alternatives for the company’s remaining Latin...

Global consulting and research firm Everest Group recently released its Global In-house Center (GIC) Landscape Annual Report 2015, in which it reported that the global services market reached US$150 billion in 2014 and GIC model contributed to 25 percent (US$35-40 billion) of...