Avianca was widely condemned online after on of its representatives was filmed telling a passenger, “if you were my dad or someone important to me, I could help you.”
The joint venture between Delta and LATAM airlines has been in the works since 2020, after Delta managed to break LATAM's long-standing business partnership with American Airlines in order to strengthen its presence in Latin American markets.
Before joining Avianca as CFO, Neuhauser was managing director covering Latin American airlines for Credit Suisse and worked as an investment banker for Deutsche Bank, Bank of America, and Merril Lynch.