Webhelp Colombia – Finance Colombia https://www.financecolombia.com Connecting Colombia to the global capital markets, analysts, economists, investors, and executives that matter Tue, 01 Aug 2023 01:37:30 +0000 en-US hourly 1 https://www.financecolombia.com/wp-content/uploads/2016/01/cropped-Favicon-32x32.png Webhelp Colombia – Finance Colombia https://www.financecolombia.com 32 32 Outsourcing SAS, Contento BPS, Emtelco, Diageo and More Honored at CX Interaction Awards https://www.financecolombia.com/outsourcing-contento-bps-emtelco-diageo-and-more-honored-at-cx-interaction-awards/ Fri, 23 Jun 2023 21:00:24 +0000 https://www.financecolombia.com/?p=27186 Last month, the Asociación Colombiana de BPO (BPrO) hosted its CX Interaction Awards 2023 at the Hilton Hotel in Cartagena as part the Customer Experience Summit 2023.

The CX Interaction Awards are given out by BPrO to recognize to companies in “all sectors of the economy with customer interaction processes, which, in the implementation of projects, contribute to the success of the company, providing a better service and promoting company/client relationships.”

BPrO created the awards as a way of recognizing the kinds of exceptional performances and services provided by companies important to the BPO industry to their clients, and to encourage other companies to follow their lead in excellence.

 

The following is the full list of gold, silver, and bronze award winners in each category.

 

Best Customer Experience Strategy

 

Best Human Capital Administration

Representatives of Emtelco.

 

Best Employee Engagement Strategy

 

Best Contribution to Social Responsibility

 

Best Inclusion and Diversity Strategy

Representatives of Américas BPS.

 

Best Data Analytics Strategy

 

Best Technological Contribution

 

Best Multichannel/Omnichannel Strategy

 

Best Strategy in Social Networking

Representatives from Intelcia.

Best Outsourcing Company Operation

 

Best Internal Operation

 

Best Collection Strategy

 

The Talent Award

  • Miguel Norberto Yepes Arbeláez from Emtelco

 

Executive of the Year

Representative of Diageo.

 

Best Management of Service Centers


Best Export Management

 

 

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