“As a guarantor of consumer rights, we are concerned about the constant complaints that are public knowledge about the lack of quality of the services provided by Avianca” reads the letter (translated). Barreto says that even as a passenger himself, he is upset.

“It is worth mentioning that even I, from my position as a consumer, have seen my rights affected by Avianca’s actions and have filed the relevant complaints by making this situation public,” he writes.

Avianca has been cutting service, removing its business class section on domestic flights, reducing or eliminating perks, removing its in-flight passenger electronics, and replacing its reclining seats with thinner basic seats as found on low-cost carriers. It has moved to a low-cost carrier pricing model as it seeks to compete with aggressive operators like Viva Air, and even upstarts like Ultra Air, that just started operating from Medellín with a single jet. Puerto Rico based Banco Popular announced it is ending its Avianca LifeMiles credit card.

Founded in Barranquilla, Colombia, after bankruptcy, shareholders moved the airline’s legal domicile across the Atlantic to the United Kingdom, though operations are still based in Bogotá. Former CEO Anko Van Der Werff left during bankruptcy, replaced by an investment banker with no airline operational experience. So far, Avianca leadership has been unable to stem the flow of passenger complaints.

Uber is very popular in Colombia, especially in Bogotá, where many taxi operators have earned a very low reputation for service & honesty.

Hated by taxi syndicates, Uber has approximately 2.3 million users in Colombia and almost 90,000 drivers. While the Superintendencia has sided with taxi unions and declared Uber illegal, the Ministerio de Tecnologías de la Información y las Comunicaciones, Colombia’s Technology Ministry has declared that Uber and other ride hailing platforms are legal and cannot be banned under Colombia’s open-access internet laws. In other words, individual drivers may be violating the law, but the mobile application and platform itself, as an internet communications platform cannot be banned.

Read the actual order by clicking here (in Spanish)

Uber issued a statement saying: “This decision reflects an act of censorship and infringes on the Interamerican Convention on Human Rights, which has already condemned attempts to block Uber for violating the neutrality of the web, liberty of expression and freedom of internet.” The company’s Colombian subsidiary has already filed an appeal in the civil division of the Superior Court of Bogotá.

Read:

• Uber Offices Closed and Sealed by Bogotá Authorities
• Guest Opinion: A Signal of Caution For Direct Investment in Colombia—Über VP of Global Public Policy

The lawsuit was filed by Bogotá taxi dispatcher Cotech S.A. against Uber, for unfair competition, and diversion of clientele under articles 8 and 18 of Law 256 of 1996. The judgement applies to Uber, Uber X and Uber VAN but does not apply to food delivery service Uber EATS.

A source with knowledge of the proceedings suggests SIC head Andrés Barreto was pressured by the administration of President Ivan Duque in order to prevent taxi operators from joining the recent strike actions and protests against the already deeply unpopular government. Not that the government is necessarily anti-Uber but wishes to quiet discontent among even another sector angry with the status quo.

Above photo: Video footage where SIC head Andrés Barreto rules Uber illegal in Colombia